Frequently Asked Questions (FAQs)

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The GhostBed

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WHAT MAKES GHOSTBED UNIQUE?

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WHAT TYPES OF MATERIALS ARE USED TO CREATE THE ORIGINAL GHOSTBED MATTRESS?

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WHY IS IT CALLED GHOSTBED?

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HOW DOES GHOSTBED COMPARE TO OTHER MATTRESS BRANDS SOLD IN STORES?

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WHERE IS THE GHOSTBED MADE?

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WHAT TYPE OF LATEX IS USED IN GHOSTBED MATTRESSES?

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CAN THE SYNTHETIC LATEX IN GHOSTBED MATTRESSES CAUSE ALLERGIES?

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WHAT IF I HAVE OTHER QUESTIONS ABOUT GHOSTBED ?

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WHAT PILLOWS WILL I RECEIVE WITH MY ORDER WITH A PROMOTIONAL DEAL?

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ARE GHOSTBED MATTRESSES CHEMICAL FREE?

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ARE GHOSTBED MATTRESSES CERTIPUR-US CERTIFIED?

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DO GHOSTBED MATTRESSES SMELL?

GhostBed Luxe Back to top

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WHAT ARE THE DIFFERENCES BETWEEN THE GHOSTBED LUXE AND ORIGINAL GHOSTBED?

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WHAT MAKES THE LUXE THE COOLEST BED IN THE WORLD?

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HOW DOES THE GHOSTBED LUXE MATTRESS FEEL?

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WHAT ARE THE DIFFERENT LAYERS IN THE GHOSTBED LUXE?

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DOES THE GHOSTBED LUXE COME WITH A WARRANTY?

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IS THERE A WEIGHT LIMIT FOR THE GHOSTBED LUXE?

GhostBed Flex Back to top

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WHAT ARE THE DIFFERENCES BETWEEN THE GHOSTBED FLEX AND THE ORIGINAL GHOSTBED?

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HOW DOES THE GHOSTBED FLEX MATTRESS FEEL?

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IS THERE A WEIGHT LIMIT FOR THE GHOSTBED FLEX?

GhostBed 3D Matrix® Back to top

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WHAT ARE THE DIFFERENCES BETWEEN THE GhostBed 3D Matrix® AND THE ORIGINAL GHOSTBED?

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IS THERE A WEIGHT LIMIT FOR THE GhostBed 3D Matrix®?

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HOW DOES THE GhostBed 3D Matrix® MATTRESS FEEL?

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IS THE GHOSTBED 3D MATRIX® PATENTED?

GhostPillow Memory Foam Back to top

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WHAT ARE THE DIMENSIONS OF THE GHOSTPILLOW MEMORY FOAM?

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WHAT MAKES THE GHOSTPILLOW - MEMORY FOAM SPECIAL?

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IS THE GHOSTPILLOW - MEMORY FOAM PATENTED?

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WHAT IS THE GHOSTPILLOW MEMORY - FOAM MADE OF?

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ARE BOTH SIDES OF THE GHOSTPILLOW MEMORY - FOAM COOL?

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WILL THE GHOSTPILLOW MEMORY FOAM MAKE ME HOT?

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IS THERE A COMFORT TRIAL FOR THE GHOSTPILLOW?

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HOW DOES THE GHOSTPILLOW MEMORY FOAM FEEL?

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I HAVE ALLERGIES; WILL THE GHOST PILLOW BE A GOOD PILLOW FOR ME?

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WHAT TYPE OF SLEEPER IS THE GHOSTPILLOW BEST FOR?

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HOW DOES THE GHOSTPILLOW SUPPORT MY HEAD AND NECK?

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DOES THE GHOSTPILLOW HAVE AN ODOR?

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CAN I CLEAN/ WASH THE GHOSTPILLOW?

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DO I NEED A PILLOWCASE?

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WHERE IS THE GHOSTPILLOW MEMORY FOAM MADE?

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IS THERE A WARRANTY?

GhostPillow: Shredded Back to top

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WHAT MAKES THE GHOSTPILLOW SHREDDED UNIQUE?

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WHAT IS SHREDDED MEMORY FOAM AND HOW IS IT DIFFERENT FROM REGULAR MEMORY FOAM?

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WHAT MATERIALS ARE USED FOR THE COVER?

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IS THERE A COMFORT TRIAL WITH THE GHOSTPILLOW SHREDDED?

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WHERE IS THE GHOSTPILLOW SHREDDED MADE?

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WHAT SIZE IS THE GHOSTPILLOW SHREDDED?

GhostPillow: Faux Down Back to top

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What makes the GhostPillow Faux Down unique?

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What is the size of the GhostPillow Faux Down?

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What is the GhostPillow Faux Down made with?

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How do you wash the GhostPillow Faux Down?

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Is there a comfort trial? Is it free? How long?

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Where is the GhostPillow Faux Down foam made?

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I have allergies; Will the GhostPillow Faux Down be a good choice for me?

Silk Pillowcase Back to top

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Does silk really make a difference?

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What is mulberry silk, and why is it better than other types of silk?

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What does momme refer to?

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Does the GhostBed Silk Pillowcase sleep cool?

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Is the GhostBed Silk Pillowcase returnable?

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What is the thread count of the GhostBed Silk Pillowcase?

Adjustable Base Back to top

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WHAT ARE THE BENEFITS OF AN ADJUSTABLE BASE?

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HOW IS THE ADJUSTABLE POWER BASE SHIPPED?

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HOW CAN THE GHOSTBED ADJUSTABLE BASE HAVE SO MANY FEATURES YET COST SO LITTLE?

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WHAT TYPE OF MATTRESSES CAN BE USED ON THE GHOSTBED ADJUSTABLE POWER BASE?

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WILL THE ADJUSTABLE BASE WORK WITH MY EXISTING FURNITURE OR HEADBOARD?

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WHAT IS THE WARRANTY ON THE ADJUSTABLE BASE?

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HOW DO I PURCHASE AN EXTENDED WARRANTY?

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HOW MUCH ASSEMBLY IS REQUIRED?

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WHY DO 2-TWIN XLS COME AS THE KING SIZE?

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WHAT SIZES ARE AVAILABLE FOR THE ADJUSTABLE BASE?

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IS THERE A WEIGHT LIMIT OR A LIFTING CAPACITY OF THE BASE?

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MY REMOTE LIGHTS UP BUT THE BASE IS NOT WORKING —WHAT SHOULD I DO?

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DO I STILL NEED A BOX SPRING OR A FOUNDATION?

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DO I STILL NEED A BED FRAME?

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WHERE IS THE ADJUSTABLE BASE MADE?

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CAN I RETURN AN ADJUSTABLE BASE?

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Can I charge my phone using the USB ports?

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Why is it beneficial to sleep with your legs elevated?

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What can I do if there are any mechanical issues with my adjustable base?

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Why are the USB ports under the bed instead of on the side?

GhostBed All-In-One Foundation™ Back to top

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DO I REALLY NEED A BOX SPRING OR FOUNDATION?

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DOES THE All-In-One Foundation™ REPLACE BOTH THE FOUNDATION & FRAME?

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HOW DO I ASSEMBLE THE GHOSTBED All-In-One Foundation™?

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CAN YOU ADJUST THE HEIGHT OF THE 'ALL-IN-ONE' FOUNDATION?

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CAN I RETURN A FOUNDATION / BOX SPRING?

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WHERE IS THE ALL-IN-ONE FOUNDATION™ MADE?

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IS THERE A WARRANTY?

GhostSheets Back to top

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WHAT MAKES THE GHOSTSHEETS SO UNIQUE?

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WILL THESE SHEETS KEEP ME COOL?

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WHAT IS THE THREAD COUNT OF THE GHOSTSHEETS?

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WHAT IS SUPIMA COTTON?

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WHAT IS TENCEL FIBER?

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WHERE IS THE GHOSTSHEET MADE?

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ARE THE SHEETS RETURNABLE?

GhostProtector Back to top

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WHY SHOULD I USE A MATTRESS PROTECTOR?

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WILL A MATTRESS PROTECTOR AFFECT THE FEEL OF THE MATTRESS?

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WILL A MATTRESS PROTECTOR MAKE THE MATTRESS FEEL HOT?

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DOES THE PROTECTOR MAKE NOISE?

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IS THE GHOSTPROTECTOR WATERPROOF?

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CAN I WASH THE GHOSTPROTECTOR?

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HOW CAN I BUY THE MATTRESS PROTECTOR?

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WHERE IS THE GHOSTPROTECTOR MADE?

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IS THE GHOSTPROTECTOR RETURNABLE?

Matress Topper Back to top

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DO I NEED A MATTRESS TOPPER?

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WHAT SHOULD I LOOK FOR IN A MATTRESS TOPPER?

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WHAT’S THE DIFFERENCE BETWEEN A MATTRESS PROTECTOR AND A MATTRESS TOPPER?

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WHAT SIZE MATTRESS TOPPER DO I NEED?

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IF I HAVE A SPLIT KING MATTRESS, SHOULD I GET ONE KING-SIZE TOPPER, OR TWO TWIN-XL TOPPERS?

Purchasing Back to top

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HOW DO I PLACE AN ORDER?

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WILL MY CREDIT CARD INFORMATION BE SECURE?

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WILL I PAY TAX ON MY ORDER?

Warranty Back to top

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DO ALL 4 GHOSTBEDS COME WITH A WARRANTY?

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WHAT IS THE WARRANTY FOR EACH PRODUCT?

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HOW DO I REGISTER MY WARRANTY?

Sleep Trial Back to top

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DO YOU OFFER A SLEEP TRIAL?

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HOW DO I START MY FREE SLEEP TRIAL?

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WHEN DOES MY SLEEP TRIAL BEGIN?

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WHAT IF I ORDERED ON AMAZON?

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WHAT IF I HAVE A VOUCHER?

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WHAT DOES MY SLEEP TRIAL NOT INCLUDE?

White Glove Delivery Back to top

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What is White Glove Delivery?

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What is the fee for White Glove Delivery?

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Who will be delivering my GhostBed order??

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Can I track my order?

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How do I get the order number to track my service delivery?

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How do I order White Glove Delivery?

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Can I cancel the White Glove Delivery service once I have purchased it?

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If I have multiple items on my order, how will they ship?

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Where is the White Glove Delivery service available?

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Can I select the day and time of my delivery?

White Glove Delivery (Load Up) Back to top

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WHAT IS WHITE GLOVE DELIVERY (LOAD UP)?

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HOW CAN I CONTACT WHITE GLOVE DELIVERY (LOAD UP)?

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WHAT IS THE FEE FOR WHITE GLOVE DELIVERY (LOAD UP)?

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WHAT IS INCLUDED IN THE WHITE GLOVE DELIVERY (LOAD UP) SERVICE?

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CAN I TRACK MY ORDER?

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HOW DO I ORDER WHITE GLOVE DELIVERY (LOAD UP)?

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CAN I SELECT THE DAY AND TIME OF MY DELIVERY?

Hassle-Free Returns Back to top

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How much does shipping cost?

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What are the dimensions and weight of the box my mattress will be shipped in?

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Can I specify detailed delivery instructions?

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What's the first step to starting my return?

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Can I return my GhostBed before I've had it 30 days?

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What products are covered by the 101-Night Sleep Trial?

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Do I need to keep the box and packaging if I think I might return my GhostBed?

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Is there anything not covered by the 101-Night Sleep Trial?

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Can my return be denied for any reason?

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Is there a limit on how many mattresses I can buy & return?

Mulberry Mattress Protection Back to top

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What is Mulberry Mattress Protection and what does it cover?

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How do I purchase ​Mulberry Mattress Protection​?

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How do I file a claim?

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What happens if I return or exchange my GhostBed products?

Shipping & Delivery Back to top

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Are there any shipping or delivery charges?

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HOW LONG DOES IT TAKE TO RECEIVE MY GHOSTBED PRODUCTS?

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WHAT DOES FREE SHIPPING INCLUDE?

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CAN I DELAY SHIPMENT OF MY GHOSTBED ORDER?

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WHAT ARE THE DIMENSIONS OF THE BOX THE MATTRESS IS SHIPPED IN?

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WHAT ARE THE DIMENSIONS OF THE BOX THE All-In-One Foundation™/BOX SPRING IS SHIPPED IN?

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DO YOU SHIP TO APO, FPO OR P.O. BOXES?

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HOW DO I KNOW IF MY ORDER HAS SHIPPED?

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HOW ARE MATTRESSES DELIVERED?

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WILL THE DELIVERY DRIVER MOVE OR REMOVE MY OLD MATTRESS?

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HOW LONG CAN I KEEP MY MATTRESS PACKAGED IN THE BOX?

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How Do I Get My Old Mattress Taken Away in California?

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WHAT IF I NEED TO CHANGE MY ADDRESS?

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HOW DO I CHANGE OR CANCEL MY ORDER?

Affirm Financing Back to top

Dropdown Menu What is Affirm?
Dropdown Menu Why buy with Affirm?
Dropdown Menu How does Affirm approve borrowers for loans?
Dropdown Menu Does Affirm perform a credit check?
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Dropdown Menu Are there any interest or fees associated with Affirm loans, like late fees or interest?

Katapult Monthly Payments (formerly Zibby) Back to top

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Dropdown Menu What is Lease-To-Own?
Dropdown Menu I was previously approved by Katapult... How do I complete my order?
Dropdown Menu How much do I have to pay to start my lease with Katapult?
Dropdown Menu I'm trying to check out and I do not see a Katapult option? What should I do?
Dropdown Menu I already have a lease with Katapult. Do I have to pay $45 to get more items?
Dropdown Menu I'm trying to sign my lease agreement and the "agree" button is greyed out. What should I do?

Amazon Back to top

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CAN I PAY FOR MY ORDER THROUGH AMAZON PAYMENTS?

PayPal Back to top

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CAN I PAY FOR MY ORDER THROUGH PAYPAL?

Apple Pay Back to top

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CAN I PAY FOR MY ORDER THROUGH APPLE PAY?

Google Pay Back to top

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CAN I PAY FOR MY ORDER THROUGH GOOGLE PAY?

Comparing the Mattresses Back to top

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WHAT ARE THE DIFFERENCES BETWEEN THE GHOSTBED, GHOSTBED LUXE, GHOSTBED FLEX & GhostBed 3D Matrix®?

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HOW DOES THE GHOSTBED, GHOSTBED LUXE, GHOSTBED FLEX AND GhostBed 3D Matrix® FEEL?

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WHAT ARE THE DIMENSIONS OF EACH SIZE BED?

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WHAT IS PHASE CHANGE MATERIAL?

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WHAT IS A HYBRID MATTRESS?

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WHAT IS THE GhostBed 3D Matrix® SPIRITED EDGE™ SUPPORT?

Mattress Sizes Back to top

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WHAT SIZE IS A TWIN MATTRESS?

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WHAT IS THE DIFFERENCE BETWEEN A TWIN & TWIN XL?

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WHAT IS THE BEST TWIN SIZE MATTRESS?

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WHAT SHOULD I LOOK FOR WHEN BUYING A TWIN SIZE MATTRESS?

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WHAT IS A TWIN XL MATTRESS?

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WHAT SIZE IS A TWIN XL MATTRESS?

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WHAT IS THE DIFFERENCE BETWEEN A TWIN & TWIN XL MATTRESS?

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CAN A TWIN XL MATTRESS FIT ON A TWIN FRAME?

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WHAT SHOULD I LOOK FOR WHEN BUYING A TWIN XL MATTRESS?

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HOW BIG IS A FULL MATTRESS?

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CAN 2 PEOPLE FIT ON A FULL MATTRESS?

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TWIN VS. FULL MATTRESS: HOW DO I CHOOSE?

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WHAT SHOULD I LOOK FOR WHEN BUYING A FULL MATTRESS?

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WHAT ARE THE DIMENSIONS OF A QUEEN SIZE MATTRESS?

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HOW WIDE IS A QUEEN MATTRESS?

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KING VS. QUEEN MATTRESS: HOW DO I CHOOSE?

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HOW MUCH IS A GOOD QUEEN MATTRESS?

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HOW BIG IS A KING MATTRESS?

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KING VS. QUEEN MATTRESS: HOW DO I CHOOSE?

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WHAT’S THE DIFFERENCE BETWEEN A KING AND CALIFORNIA KING MATTRESS?

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HOW MUCH IS A KING SIZE MATTRESS?

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HOW BIG IS A CALIFORNIA KING MATTRESS?

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WHAT’S THE DIFFERENCE BETWEEN A KING AND CALIFORNIA KING MATTRESS?

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WHERE DO I BUY CALIFORNIA KING SHEETS?

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SPLIT KING MATTRESS VS. KING MATTRESS: WHAT’S THE DIFFERENCE?

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WHAT KIND OF SHEETS DO I NEED WITH A SPLIT KING MATTRESS?

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HOW DO I KEEP MY SPLIT KING MATTRESS TOGETHER?

Comparing the Bed Frames Back to top

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WHAT’S THE DIFFERENCE BETWEEN THE GHOSTBED FOUNDATION AND THE ADJUSTABLE POWER BASE?

Comparing the Pillows Back to top

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WHAT IS THE DIFFERENCE BETWEEN THE 3 PILLOWS (MEMORY FOAM, FAUX DOWN AND SHREDDED PILLOW)?

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WHAT MAKES THE GHOSTBED PILLOWS SPECIAL?

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WHAT ARE THE PILLOWS MADE OF?

Care and Cleaning Back to top

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DO GHOSTBED MATTRESSES HAVE A BREAK-IN PERIOD?

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DO GHOSTBED MATTRESSES NEED TO BE FLIPPED?

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HOW DO I CLEAN MY MEMORY FOAM MATTRESS?

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HOW CAN I CLEAN MY GHOSTBED MATTRESS COVER?

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CAN I GET A REPLACEMENT COVER?