FREQUENTLY ASKED QUESTIONS

About the GhostBed

Our owner used to be afraid of ghosts hiding under his bed as a kid! He even named his Sunfish sailboat, “Ghost.” Check out this article in the Sun-Sentinel for more info.

The GhostBed is manufactured by seasoned mattress professionals who have been designing and crafting mattresses for decades. This fact alone separates the GhostBed from its competitors. The GhostBed’s design and construction are a result of years of experience. We’ve developed a perfect mattress that is comfortable, supportive and durable. This is what makes the GhostBed unique. It provides optimum comfort for every type of sleeper. It supports proper spinal alignment. And it’s durable, so you know it will deliver years of restful, restorative sleep. What also makes the Ghostbed unique is the availability of our all wood matching foundation. A complete sleep set includes a perfectly designed mattress and matching foundation/boxspring.

The GhostBed is proudly made in America by Nature’s Sleep using the finest quality materials for unmatched comfort and optimal health benefits.

Each element of the GhostBed has a distinct and important function. The outer cover is a blend of quality fabrics, which keeps you cool throughout the night by wicking away heat and moisture. Having the proper core is essential to a high quality mattress. The top comfort layer is made of the finest latex to provide the ideal level of surface softness while naturally absorbing pressure without any heat buildup. The gel memory foam layer supplies 100% pressure-relieving material with gel beads embodied throughout. These gel beads absorb heat, keeping your sleeping environment perfectly suited to your needs. Finally, our base foam layer provides unmatched support. It was developed to be firm enough for good spinal alignment without creating an uncomfortably hard-feeling mattress.

The GhostBed uses Synthetic rubber latex which is primarily used for its stability in delivery and processability.

Latex foam mattresses do not cause allergies. When it comes to mattress cores, the key fact you have to keep in mind is that, according to the medical literature, not a single case of allergic reaction has ever been reported as a consequence of sleeping on a latex mattress. The latex allergy risk connected with mattress cores is negligible, because the latex core is washed thoroughly, the proteins responsible for triggering any allergic reaction are denatured by the high temperatures during vulcanisation, and the mattress cover protects the skin against direct contact.

It feels great! The GhostBed is designed to provide proper comfort and support for every type of sleeper. Years of research have led us to develop a sleeping surface that conforms to your body, aligns your spine and gives you the perfect support for a good night’s sleep.

When placed on a strong foundation, the GhostBed mattress can support an industry leading 750 lbs. For customers over 300 pounds we strongly recommend purchasing the King GhostBed and the companion King GhostBed Foundation.

Once you open your GhostBed mattress from the sealed vac-pac packaging, it may take a few hours to a full day for it to fully expand, breathe and adjust to your room’s temperature. You can sleep on it almost immediately. Remember, a new mattress is a big change for your body, so it may take a night or two to get used to it.

Keep in mind, in the colder winter months, the GhostBed may take up to 5 days to fully decompress. If it sat on a cold truck or in a cold warehouse, the temperature-sensitive materials will need plenty of time to take their natural form.

When you shop in a mattress store you may have so many mattresses to choose from – and in the 10 seconds that it takes for you to “test” each mattress, a salesperson will try to convince you just how good each one is. With GhostBed, you can trust that we have drawn on our years of experience to create the perfect mattress choice for you. We couldn’t offer you a 101 Night Sleep Trial Period or a 20-year warranty if we were not 100% certain that the GhostBed will be perfect for you. And you can get your new GhostBed without ever having to leave home. Imagine… No confusing showrooms loaded with mattresses. No salesperson standing over you. No pressure. No fuss.

If your mattress gets wet, stained or has a scuff, view our blog guide to learn how to clean a memory foam mattress HERE. The cover of the GhostBed mattress can be spot cleaned for easy easy treatment.

We do not use any harmful chemicals in the production of the GhostBed and all materials used are CertiPur-US approved.

The GhostBed Mattress’s outer cover may be removed and spot cleaned with cold water and a mild detergent. Allow it to dry before placing it back on the core. Do not tumble dry and do not bleach.

Yes. Replacement covers are always available if the need arises for any reason. Simply email us at sleep@ghostbed.com with your name and order number (if you have it) and we will contact you.

All of our Latex/Gel Memory Foam Mattresses are in standard sizes as below:

Height Width Length
Twin 11″ 38″ 75″
Twin XL 11″ 38″ 80″
Full 11″ 54″ 75″
Queen 11″ 60″ 80″
King Traditional Size 11″ 76″ 80″
Cal King Longer but Narrow 11″ 72″ 84″

The GhostBed should never be flipped. The memory foam and latex comfort layers are on the top side. To increase the longevity of the mattress, it is best to rotate the mattress 180 degree or head-to-toe every 6 months.

With any new product there is a slight scent which goes away in a very short time. The initial smell is similar to a new pack of tennis balls or a new car and is normal and harmless.

GhostPillow

The GhostPillow has many unique and special properties. The Gel Memory Foam is aerated and has a top layer of phase change material. There is a 100% cotton inner cover and a dual sided outer cover. All these components work together to provide perfect support for your head, neck and spine. The foam adapts independently sensing the weight of your head and the heat from your body and gently molds to you. The aerated foam in addition to the phase change material keep the sleeping environment cool and comfortable.

Phase Changing Material (PCM) is like a gel layer that has smart thermoregulatory properties. It senses and reacts to the changes in the body’s microclimate and automatically neutralizes those changes. Hidden inside this “Phase Change Gel layer” are innumerable microcapsules. These are like little heat reservoirs, capable of absorbing, storing and releasing energy. When the temperature goes up, the PCM goes into a liquid state, storing the heat and preventing the body from overheating. As the body starts to cool down, the PCM goes back to its solid state, releasing the stored heat and providing an ideal temperature neutral microclimate.

The Dimensions of the GhostPillow are 16″ wide x 23″ long x 6″ high.

The pillow is primarily made of aerated Gel Memory Foam. On one side there is a top surface layer of phase change material. There are 2 covers on the pillow. The inner cover is a 100% cotton scrim and the dual sided outer cover has a plush side and on the other side a high performance fabric which is very soft and flexible.

NO!! Just the contrary, the patent pending Phase Change Material actually monitors the sleeping environment around your head and keeps you temperature neutral. You will not feel hot, you will not feel cold.

We are so confident that you will love your new GhostPillow that we give you a 101-night trial period. If after you have tried the pillow for 30 nights, you are not completely satisfied you can return it to us, at your expense, for a complete refund.

This is a Gel Memory Foam pillow with a relatively plush feel. The pillow adjusts to your head and neck to feel supportive, not hard, not soft, but comfortable.

Because of the unique properties and materials of the GhostPillow, it is perfect for any type of Sleeper. Whether you sleep on your back, side or even your stomach, the GhostPillow will support you properly and give you all the comfort you need and want.

The GhostPillow has many unique and special properties. The aerated Gel Memory Foam automatically adjusts to you as it senses the weight of your head. As you lay on the pillow you will feel the pillow mold and contour to you. The foam will cradle your head and rise up to support your neck.

The pillow has no odor; all you will smell is the fresh comfort of a new pillow and a hint of lavender scent.

The GhostPillow is made using CertiPur-US approved Gel Memory Foam. There is no off gassing, PBDE’s etc. Memory foam is also hypoallergenic and dust mite resistant.

You cannot wash the inner foam core of the pillow, nor get it wet. If you need to clean the foam you can use a damp clean cloth with a mild detergent, then allow it to dry. The outer zippered cover is completely washable.

The GhostPillow has its own zippered, removable and washable cover. It is soft and supple and kind to your skin so you can use it without a pillowcase. If you want to slide it into a regular pillowcase you certainly can.

Yes, the GhostPillow carries a 5-year warranty against any structural or workmanship issues.

KD Foundation/Box Spring

We highly recommend our matching foundation/box spring for supporting your mattress. Featuring a 9″ Depth/Height and Made in the USA. Laying the mattress on a flat surface or good condition box spring/foundation will maintain the mattress life span. The mattress can be placed on a box spring/foundation with slats no longer than 4″ apart, platform bed or the floor for good results. Watch our instructional video on how to assemble the Foundation here.

Our GhostBed KD Foundation/Box Spring is very simple to assemble. Click here to view the instructions. Watch our instructional video on how to assemble the Foundation here.

No. Unfortunately all sales are final for Foundation / Box Springs.

Yes, the foundation/box spring carries a 3-year warranty against any structural or workmanship issues.

Mattress Protector

You’ve made a wise and costly investment, one you want to protect for years to come. The GhostBed mattress protector will keep the mattress, clean, dry from spills or accidents and looking fresh and new. The mattress protector has a 10-year warranty and is bacteria and allergen resistant.

No, the protector has a patented method so it will stay on your mattress properly and never pops off. It is made using 30% cotton so it is soft and supple and moves with both you and the mattress.

Never – the protector has a Patented moisture-wicking and cooling technology fabric, it allows air to pass through it but not moisture or liquids.

Made with 30% cotton and a Patented moisture-wicking and cooling technology fabric, there’s no plastic liner or coating to heat you up or crackle when you move.

Completely, 100%. Our moisture-wicking and cooling technology fabric stops all moisture penetration, but you would never know it by its soft feel and light weight.

Yes, but you must use a cold-water wash and air dry setting in the dryer -No heat.

You can purchase a Mattress Protector during your purchase of a GhostBed Mattress from the shop page. Or you can purchase one separately in the size you desire from the mattress protector shop page.

Because the protector is considered a personal use item, it cannot be returned.

Purchasing

Click the SHOP button to go to the GhostBed product page. Select your desired mattress size and then click ADD TO CART to be directed through our secure online ordering process.
You can also text us right away if you have any questions or if you need help with your purchase:(954) 998-3556

Yes! Any information entered during checkout will be encrypted by our secure server via SSL. Upon checkout you will see two seals verifying that our site is secured and verified.

Because we ship in 24 hours, we process orders immediately. Therefore we are unable to make any changes after an order has been submitted. Please be sure to verify all information prior to placing your order. If an order needs to be cancelled, it will incur a 15% restocking fee deducted from your refund. Customers requesting cancellation will void their 101 Night Sleep Trial.

Some states require us to charge sales tax. If your state requires this of us, you will see the amount of sales tax being charged before you finalize your order.

Please go to our Return Request page here.

Your return request can only be processed after your new GhostBed has been in your home for 30-days. Your request to return the mattress under our 101-Night sleep trial must be made after the initial 30-days and PRIOR to the 101st day. If the return request is received after the end of your 101-Night sleep trial, a refund is not available. If your documentation is received later than 30-days after your 101-Night trial, the ability to return and secure your refund will NOT be honored. If your purchase was made using a GROUPON Coupon or another online voucher program, our 101-Night sleep trial is not valid with your purchase.

Please note only one mattress is returnable per household.

If you purchased your GhostBed through Amazon, please make your return request directly through them by following these steps:

  1. Visit the Amazon Return Page www.amazon.com/returns/order
  2. Find your item
  3. Select “Return or Replace Item”

Warranty

Yes! Your GhostBed comes with an industry leading 20-Year Warranty with proof of purchase from the official GhostBed website or an authorized retailer.

Sleep Trial

Yes. GhostBed offers every customer a 101-Night Sleep Trial to experience the revolutionary GhostBed mattress in the comfort of your own home. If you don’t get the comfort you need, we’ll take it back and issue you a 100% refund. There is no cost to you whatsoever if you choose to return the Mattress. All we ask is that you give your new mattress a chance for the two of you to get to know each other for a minimum of 30 nights. The Foundation is not refundable. For more information, please view our Warranty page.

Please note that our 101 night sleep trial is applicable only to orders placed directly from GhostBed. Our sleep trial does not apply to errors in ordering, size issues, finances, etc. Orders placed through Amazon are subject to Amazon’s 30 day return policy. All return requests for Amazon orders must be made directly through Amazon.

We offer all customers a sleep trial for 101 nights in the comfort of your home. After you buy the GhostBed (via credit card, PayPal, Amazon payments or Klarna financing) you have 101 nights to fall in love with your new GhostBed. If you don’t, we will return it for you, for free, and issue a full refund.

Please note: GhostPillows can be returned at the customer’s expense

Day 1 of your 101 Night Sleep Trial will begin on the day your order is shipped.

Please note that our 101 night sleep trial is applicable only to orders placed directly from GhostBed. Orders placed through Amazon can be returned to Amazon within 30 days of receipt of shipment. Please make your return request directly through them.

Please go to our Return Request page here.

Your return request can only be processed after your new GhostBed has been in your home for 30-days. Your request to return the mattress under our 101-Night sleep trial must be made after the initial 30-days and PRIOR to the 101st day. If the return request is received after the end of your 101-Night sleep trial, a refund is not available. If your documentation is received later than 30-days after your 101-Night trial, the ability to return and secure your refund will NOT be honored. If your purchase was made using a GROUPON Coupon or another online voucher program, our 101-Night sleep trial is not valid with your purchase.

Please note only one mattress is returnable per household.

If you purchased your GhostBed through Amazon, please make your return request directly through them by following these steps:

  1. Visit the Amazon Return Page www.amazon.com/returns/order
  2. Find your item
  3. Select “Return or Replace Item”

Yes, unopened, unused mattresses can be returned to us. It will incur a 15% restocking fee upon receipt at our warehouse in perfect condition, deducted from your refund. Foundations will incur a separate fee.

Only orders placed directly from GhostBed include our 101 night sleep trial. Orders placed through Amazon follow the standard Amazon 30 day return policy. All order, shipment, and return related questions should be submitted to Amazon Customer Support. Whether purchased directly from GhostBed or from Amazon, no return fees will be incurred by the customer.

Since you are receiving tremendous savings when purchasing a Groupon voucher, those orders are sold as final sale and are not eligible for returns. Please see the Groupon fine print for more details.

Errors in ordering, sizing issues, finances, cancellations/requests to cancel and changes in circumstances are not part of the comfort sleep trial and will void the 101 night sleep trial.

Shipping & Delivery

Shipping & handling is FREE for all 48 continental states! Shipping to Alaska & Hawaii is $600 for freight.

Free Shipping includes the cost to ship your items to the address provided on your order.

Your GhostBed will be shipped and delivered to your door via FedEx. If you will be away from home and want your delivery to arrive at a future date, please sign up for FedEx Delivery Manager®. To make your life easier, you can arrange for your package to be held at a Fedex location or request a vacation hold at no extra cost to you. Fees may apply to other services such as changing your delivery address. Click here to sign up.

Your GhostBed is vac-packed and compressed safely for easy shipping. Below are the sizes of the boxes that you mattress will be in when you receive delivery.

Twin Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 58 lbs Twin XL Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 62 lbs Full Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 78 lbs Queen Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 89 lbs King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs California King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs

Twin Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 42 lbs Twin XL Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 43 lbs Full Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 54 lbs Queen Foundation Box: 82″ (L) x 12″ (H) x 12″ (W) | 64 lbs King Foundation Box: 83″ (L) x 12″ (H) x 12″ (W) | 67 lbs California King Foundation Box: 86″ (L) x 11″ (H) x 11″ (W) | 67 lbs

No. At this time, we do not ship outside the U.S.A.

Yes. We also ship to Alaska & Hawaii. Shipping to Alaska & Hawaii is $600 for freight. Please note: all sales are final to Alaska and Hawaii.

Sorry, we cannot ship to a APOs, FPOs or P.O. boxes.

You’ll receive a FedEx tracking number via email once your order has shipped.

All mattresses are shipped compressed and vacuum-packed and delivered by FedEx. This means that your mattress will arrive in a much smaller box than you’re probably expecting. Don’t be alarmed! Our cutting-edge technology allows us to safely compress the bed for shipping. As soon as you unpack your mattress, it will decompress to its normal size. Please make sure you open it in the room where you’ll use it. And watch it open – you’ll like what you see!

No, delivery is only to your front door. The carrier is only responsible for bringing your purchase that far. You’ll need to personally bring it inside and set it up. At his discretion, the driver may even leave your items at your door if you are not home, so plan to be home for your delivery if possible. As for your old mattress, we suggest calling your favorite local charity to pick it up and take it away.

After delivery, you can keep the mattress in the box for up to 6 months. It is recommended that you open your mattress before then to ensure a better result when expanding it to its proper shape and size.

Because we ship in 24 hours, we process orders immediately and are unable to make any address changes after the order has been submitted. Please sign up for FedEx Delivery Manager where you can make an address change. Fees apply.

Because we ship in 24 hours, we process orders immediately. Therefore we are unable to make any changes after an order has been submitted. Please be sure to verify all information prior to placing your order. If an order needs to be cancelled, it will incur a 15% restocking fee deducted from your refund. Customers requesting cancellation will void their 101 Night Sleep Trial.

Klarna: Pay Over Time

Klarna is a global payment solutions company that provides customers with an affordable and highly flexible financing option for a simpler and seamless buying experience. The open-end line of credit is issued by WebBank in partnership with Klarna, and it allows you to pay for your purchases over time. It is a financing alternative to using your credit cards or other credit payment methods. With Klarna, you can buy and receive your GhostBed purchase now, and pay for it in fixed monthly installments over the course six or twelve months. Learn more at Klarna.com.

Here is what Klarna offers:

  • You can make your purchase now, get it delivered immediately and make monthly payments over time. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.
  • Klarna will disclose your credit terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the estimated total of payments.
  • The application process is secure and happens in an instant. You will only be asked for a few simple pieces of information.
  • Klarna will instantly obtain and evaluate your credit report and other credit-related information in order to assess creditworthiness.
  • You’ll receive an email with your monthly statement letting you know the amount due. To make your payment, log onto your account at Klarna.com.

It’s simple! Just select “Klarna Pay Over Time” at checkout and review the financing offers available for your order. Once you select the financing offer that works best for you, you’ll continue to the application where you will enter simple, top-of-mind information to apply. You will know in seconds if you are approved. Once completed, your order will ship immediately and Klarna will send you an email regarding upcoming payments. Payments can be managed by logging onto Klarna.com.

Here is the quick and easy Klarna process:

  1. Select the pay with Klarna Pay Over Time option at checkout and choose the financing offer that works best for you.
  2. Klarna will ask for a few pieces of information – your name, email, mobile phone number, date of birth, and your social security number. Please make certain your billing information is consistent with what you’d expect in your credit report.
  3. Klarna will send a text message to your cell phone with a unique authorization code to verify your identity.
  4. Enter the authorization code into the application form. Within seconds, you will be notified if you are approved.
  5. Click “Agree and submit application” and you’re done.
  6. Going forward, Klarna will send you monthly statements with payment instructions.

Klarna will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and social security number. Klarna uses this information to verify your identity, and to make an instant credit decision.

Yes, when you first apply for a Klarna account, they perform a credit check to help verify your identity and determine your eligibility for financing.

When you apply for Klarna Pay Over Time, Klarna performs a credit check to verify your identity and determine your eligibility for financing. This inquiry will be recorded on your credit report. For more information, please contact Klarna directly.

Yes! You can pay off your Klarna account balance anytime before the due date. There are no fees or penalties associated with paying early.

If Klarna wasn’t able to extend you credit, they will email you with the reason for the denial. The email will also have contact information in case you have additional questions. You can also contact Klarna by calling 844-4KLARNA for assistance.

You’ll receive an email with your monthly statement letting you know the amount due. To make your payment, log onto your account at Klarna.com.

The Annual Percentage Rate (APR) for standard purchases is 19.99%. However, some purchases qualify for promotional offers. If you are charged interest, the charge will be no less than $2.00 per month. There is no annual fee. For more information, please go to Klarna.com to view their terms and conditions.

Zibby Monthly Payment

Zibby is a No Credit Required lease-to-own payment option by which GhostBed customers can make monthly payments to pay for their purchase instead of paying for it in full at check out. Zibby is available to everyone, and customers with little or no credit or customers with credit challenges will benefit most by using Zibby.

Lease-to-own means that you make monthly lease payments for the use of the products you have selected. You have no long term obligation to continue leasing, and can return the product to Zibby at any time with no further obligation other than for amounts past due.
In addition, you have several options to acquire ownership of the product you are leasing. A Zibby lease offers flexibility that may make it more attractive than financing. Every month, you can choose to continue to lease for another month, purchase the product, or return it (normal wear-and-tear is accepted).

Loans generally offer lower monthly payments than leases, and leases offer flexibility.
Loan: You can borrow money to buy something and you pay it back every month, plus interest.
Zibby Lease: Anyone who has a SSN or ITIN and is over 18 years of age can apply. Each month you may choose one of three options:

  1. Make the monthly payment
  2. Purchase the products at any time, and the cost gets lower each month
  3. You can return the products at any time. During the retailer’s standard return period you would return to the retailer. After that time, you can return to Zibby, normal wear-and-tear is accepted with no further obligation other than for amounts past due.

It is a very quick and simply process, customer needs to have readily available the following:

  1. A valid mobile phone number that can receive SMS text
  2. A valid US address (No P.O. Box)
  3. A valid Social Security or Taxpayer ID Number (ITIN)
  4. A valid email address
  5. A valid credit or debit card to make monthly payments with (no prepaid cards, no gift cards, Zibby also does not accept American Express)

The application process is secure and instantaneous.
There are 2 ways to apply for a Zibby Lease:

  1. Get Pre-Approved: Before you go shopping at GhostBed.com, you can click the Get Pre-approved button and apply.
  2. Checkout with Zibby: Go shopping and at checkout click the Checkout with Zibby button and apply.

Regardless of which option you choose, you will need to answer 5 simple questions, once you receive your approval just finish your purchase at checkout.

You will receive an approval showing your lease terms and the monthly payment amount. The lease term can be 12, 18 or 24 months but you will always have the option to pay off your lease early. It is very likely that you will be approved for more money than that of your GhostBed purchase. Once your sale is completed you can go to www.zibby.com to view and make changes to your personal account.

Using Zibby’s easy payment option does not affect your 101 Night Sleep Trial.

At checkout you will be required to make the first payment using a credit or debit card. Each month thereafter Zibby will auto-deduct your monthly payment from that card. You can make any changes to your personal account at www.zibby.com.

1st Payment is due at Checkout, and monthly payments thereafter 30 days after checkout.

Yes, every month you will receive a text message and an email advising you of the payment due date and the amount of the next monthly lease payment.

One of the advantages of your Zibby account is that customers with no credit or less than perfect credit can create a positive credit history. While Zibby does not affect your credit when you first apply, a successful payment history with Zibby will benefit you.

Yes. No credit is required to apply with Zibby. No Credit- No Problem.

No, Zibby offers a lease-to-own payment option. Customers are entering into an agreement to lease the product, with an option to own when they have successfully made all payments. The agreement is not a credit transaction. The monthly lease payment does not include an interest rate or APR and will not be used to calculate the lease amount.
Zibby considers the following four factors when calculating the monthly lease payment.

  1. The cash price of the product
  2. The state in which the customer resides
  3. The maximum number of months a customer can lease the product
  4. The state/city sales tax rate

No – Due to individual State Laws, Zibby is not available in the following States:

  • Minnesota
  • New Jersey
  • Wisconsin
  • Wyoming

Yes. You can contact customer service at (888) 391-9901 at any time. You can also access your account information by going to www.zibby.com and clicking your personal account page to view or change any information about your account.

Miscellaneous

If you can’t find the answer here, please feel free to call us at 1-855-855-4499, or email us at sleep@ghostbed.com. We’re available Monday through Friday, 8am to 10pm Eastern Time. All emails or voicemail messages will be returned as quickly as possible, but definitely within 36 hours.

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