Frequently Asked Questions (FAQs)

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GhostBed Classic

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WHAT MAKES GHOSTBED UNIQUE?

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WHAT TYPES OF MATERIALS ARE USED TO CREATE THE ORIGINAL GHOSTBED MATTRESS?

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WHY IS IT CALLED GHOSTBED?

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HOW DOES GHOSTBED COMPARE TO OTHER MATTRESS BRANDS SOLD IN STORES?

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Where is the GhostBed Classic Made?

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WHAT TYPE OF LATEX IS USED IN GHOSTBED MATTRESSES?

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CAN THE SYNTHETIC LATEX IN GHOSTBED MATTRESSES CAUSE ALLERGIES?

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WHAT IF I HAVE OTHER QUESTIONS ABOUT GHOSTBED ?

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WHAT PILLOWS WILL I RECEIVE WITH MY ORDER WITH A PROMOTIONAL DEAL?

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ARE GHOSTBED MATTRESSES CHEMICAL FREE?

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ARE GHOSTBED MATTRESSES CERTIPUR-US CERTIFIED?

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DO GHOSTBED MATTRESSES SMELL?

GhostBed Flex Back to Top

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WHAT ARE THE DIFFERENCES BETWEEN THE GHOSTBED FLEX AND THE ORIGINAL GHOSTBED?

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HOW DOES THE GHOSTBED FLEX MATTRESS FEEL?

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IS THERE A WEIGHT LIMIT FOR THE GHOSTBED FLEX?

GhostBed Luxe Back to Top

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WHAT MAKES THE LUXE THE COOLEST BED IN THE WORLD?

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HOW DOES THE GHOSTBED LUXE MATTRESS FEEL?

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DOES THE GHOSTBED LUXE COME WITH A WARRANTY?

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IS THERE A WEIGHT LIMIT FOR THE GHOSTBED LUXE?

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Is the GhostBed Luxe good for back pain?

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How many layers include cooling technology?

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Is a soft or firm mattress better for shoulder/hip pain?

GhostBed 3D Matrix® Back to Top

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WHAT ARE THE DIFFERENCES BETWEEN THE GhostBed 3D Matrix® AND THE ORIGINAL GHOSTBED?

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IS THERE A WEIGHT LIMIT FOR THE GhostBed 3D Matrix®?

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HOW DOES THE GhostBed 3D Matrix® MATTRESS FEEL?

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IS THE GHOSTBED 3D MATRIX® PATENTED?

Ghost SmartBed - 3D Matrix® Back to Top

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ARE ADJUSTABLE AIR BEDS ACTUALLY WORTH THE PRICE?

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WHAT MAKES THE GHOST SMARTBED - 3D MATRIX® THE BEST ADJUSTABLE AIR BED?

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WHAT’S THE DIFFERENCE BETWEEN THE ORIGINAL GHOSTBED 3D MATRIX® AND THE GHOST SMARTBED - 3D MATRIX®?

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HOW DO I ASSEMBLE THE GHOST SMARTBED 3D MATRIX®?

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WHAT KIND OF FOUNDATION DO I NEED FOR THE MATTRESS?

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HOW DO I ADJUST THE BED’S SETTINGS? IS THERE A REMOTE INCLUDED?

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WHERE AND HOW DO I DOWNLOAD THE GHOST SMARTBED APP?

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DOES THE GHOST SMARTBED REQUIRE A WIFI NETWORK?

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WHAT IF I NEED HELP WITH THE APP OR HAVE TECH ISSUES?

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DOES THE BED STILL FUNCTION IF THE POWER GOES OUT?

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HOW DO RETURNS WORK FOR THE GHOST SMARTBED?

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How does delivery work?

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What is the difference between the Ghost SmartBed and the GhostBed Massage Mattress?

GhostBed RV Back to Top

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What Makes the Ghostbed RV Unique?

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How Do I Pick the Right RV Mattress?

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What Size Mattress Protector Do I Need for My RV Mattress?

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What Size Bedding Do I Need for My RV Mattress?

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Does the Ghostbed RV Mattress Smell?

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Is White Glove Setup Available for the RV Mattress?

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How Long Will It Take To Get My Order?

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Do You Ship to APO, FPO or P.O. Boxes?

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How Is the Ghostbed RV Mattress Delivered?

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How Long Can I Keep My Mattress Packaged in the Box?

GhostBed Massage Mattress Back to Top

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What Does Air Pressure Massage Feel Like?

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Can You Feel the Air Cells When They're Not Inflated?

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Is the Ghostbed Massage Easy To Set Up?

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Is There a Body Weight Limit for the Ghostbed Massage?

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What kind of bed frame do I need for the GhostBed Massage Mattress?

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What Kind of Sheets and/or Mattress Protector Can I Use With the Ghostbed Massage?

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Do I Need To Lie in a Specific Position To Get a Massage?

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Does the Ghostbed Massage Mattress Need To Be Rotated?

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Do I Need a Special Power Source for the Ghostbed Massage?

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What is the difference between the massage feature on the Adjustable Base and the GhostBed Massage Mattress?

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What is the difference between the GhostBed Massage Mattress and the Ghost SmartBed?

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What Happens if I Have a Technical Issue With the Massage Unit?

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My remote is flashing and/or isn't working. What should I do?

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How do returns work for the GhostBed Massage?

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What is the warranty on the GhostBed Massage?

GhostPillow ‐ Gel Memory Foam Back to Top

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What Are the Dimensions of the GhostPillow ‐ Gel Memory Foam?

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What Makes the GhostPillow ‐ Gel Memory Foam Special?

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Do I Need To Do Anything Special To Activate the Ghost Ice Technology?

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What Does the GhostPillow ‐ Gel Memory Foam Feel Like?

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I'm Worried the Pillow Will Be Too Thick. What Can I Do?

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Will the GhostPillow Help With Neck Pain?

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I Have Allergies; Will This Be a Good Pillow for Me?

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Is There a Comfort Trial for the Pillow?

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Is There a Warranty on the Pillow?

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Do I Need To Buy a Separate Pillowcase?

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How Do I Wash the GhostPillow?

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Where Is the GhostPillow ‐ Gel Memory Foam Made?

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Does the GhostPillow Have a Smell?

GhostPillow ‐ Shredded Back to Top

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WHAT MAKES THE GHOSTPILLOW SHREDDED UNIQUE?

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WHAT IS SHREDDED MEMORY FOAM AND HOW IS IT DIFFERENT FROM REGULAR MEMORY FOAM?

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WHAT MATERIALS ARE USED FOR THE COVER?

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IS THERE A COMFORT TRIAL WITH THE GHOSTPILLOW SHREDDED?

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WHERE IS THE GHOSTPILLOW SHREDDED MADE?

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What size is the GhostPillow Shredded?

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How do I clean the GhostPillow Shredded?

GhostPillow ‐ Faux Down Back to Top

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What makes the GhostPillow Faux Down unique?

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What is the size of the GhostPillow Faux Down?

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What is the GhostPillow Faux Down made with?

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How do you wash the GhostPillow Faux Down?

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Is there a comfort trial? Is it free? How long?

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Where is the GhostPillow Faux Down made?

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I have allergies; Will the GhostPillow Faux Down be a good choice for me?

Silk Pillowcase Back to Top

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Does silk really make a difference?

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What is mulberry silk, and why is it better than other types of silk?

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What does momme refer to?

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Does the GhostBed Silk Pillowcase sleep cool?

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Is the GhostBed Silk Pillowcase returnable?

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What is the thread count of the GhostBed Silk Pillowcase?

Adjustable Base Back to Top

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WHAT ARE THE BENEFITS OF AN ADJUSTABLE BASE?

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HOW IS THE ADJUSTABLE POWER BASE SHIPPED?

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HOW CAN THE GHOSTBED ADJUSTABLE BASE HAVE SO MANY FEATURES YET COST SO LITTLE?

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WHAT TYPE OF MATTRESSES CAN BE USED ON THE GHOSTBED ADJUSTABLE POWER BASE?

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WILL THE ADJUSTABLE BASE WORK WITH MY EXISTING FURNITURE, FRAME OR HEADBOARD?

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WHAT IS THE WARRANTY ON THE ADJUSTABLE BASE?

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HOW DO I PURCHASE AN EXTENDED WARRANTY?

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HOW MUCH ASSEMBLY IS REQUIRED?

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WHY DO 2-TWIN XLS COME AS THE KING SIZE?

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WHAT SIZES ARE AVAILABLE FOR THE ADJUSTABLE BASE?

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IS THERE A WEIGHT LIMIT OR A LIFTING CAPACITY OF THE BASE?

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MY REMOTE LIGHTS UP BUT THE BASE IS NOT WORKING —WHAT SHOULD I DO?

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DO I STILL NEED A BOX SPRING OR A FOUNDATION?

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DO I STILL NEED A BED FRAME?

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WHERE IS THE ADJUSTABLE BASE MADE?

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CAN I RETURN AN ADJUSTABLE BASE?

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Can I charge my phone using the USB ports?

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Why is it beneficial to sleep with your legs elevated?

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What can I do if there are any mechanical issues with my adjustable base?

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Why are the USB ports under the bed instead of on the side?

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My adjustable base remote isn't working. How do I fix it?

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What is the difference between the massage feature on the adjustable base and the GhostBed Massage Mattress?

GhostBed All-In-One Foundation™ Back to Top

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Do I Really Need a Box Spring or Foundation?

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Does the All-In-One Foundation™ Replace Both the Foundation and Frame?

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How Do I Assemble the GhostBed All-In-One Foundation™?

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Can You Adjust the Height of the All-In-One Foundation™?

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How Far Apart are the Slats?

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I'm Looking for a Quiet Bed Frame that Won't Creak or Squeak. Is this it?

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Will my Headboard Work with the All-In-One Foundation™?

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Can I Return the All-In-One Foundation™?

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Where is the All-In-One Foundation™ Made?

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Is There a Warranty on the All-In-One Foundation™?

GhostSheets Back to Top

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What makes these sheets so unique?

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Will these sheets keep me cool?

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What is the thread count of GhostBed sheets?

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What is Supima Cotton?

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What is TENCEL™ Fiber?

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Where are GhostSheets made?

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Are GhostBed Sheets returnable?

GhostProtector Back to Top

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WHY SHOULD I USE A MATTRESS PROTECTOR?

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WILL A MATTRESS PROTECTOR AFFECT THE FEEL OF THE MATTRESS?

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WILL A MATTRESS PROTECTOR MAKE THE MATTRESS FEEL HOT?

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DOES THE PROTECTOR MAKE NOISE?

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IS THE GHOSTPROTECTOR WATERPROOF?

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CAN I WASH THE GHOSTPROTECTOR?

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HOW CAN I BUY THE MATTRESS PROTECTOR?

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WHERE IS THE GHOSTPROTECTOR MADE?

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IS THE GHOSTPROTECTOR RETURNABLE?

Mattress Topper Back to Top

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DO I NEED A MATTRESS TOPPER?

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WHAT SHOULD I LOOK FOR IN A MATTRESS TOPPER?

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WHAT’S THE DIFFERENCE BETWEEN A MATTRESS PROTECTOR AND A MATTRESS TOPPER?

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WHAT SIZE MATTRESS TOPPER DO I NEED?

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IF I HAVE A SPLIT KING MATTRESS, SHOULD I GET ONE KING-SIZE TOPPER, OR TWO TWIN-XL TOPPERS?

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HOW DO I CLEAN THE GHOSTBED MATTRESS TOPPER?

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IS THE GHOSTBED MATTRESS TOPPER RETURNABLE?

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DOES THE GHOSTBED MATTRESS TOPPER SMELL?

Weighted BlanketBack to Top

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WHAT ARE THE BENEFITS OF A WEIGHTED BLANKET?

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WILL THE GHOSTBED WEIGHTED BLANKET REALLY KEEP ME COOL?

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IS THIS A THROW BLANKET OR A COMFORTER?

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WHAT PROVIDES THE WEIGHT OF THE BLANKET?

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WHERE IS THE GHOSTBED WEIGHTED BLANKET MADE?

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CAN I RETURN THE WEIGHTED BLANKET?

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WHY DOESN’T THE WEIGHTED BLANKET COME IN OTHER SIZES?

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CAN THE BLANKET BE WASHED?

Purchasing Back to Top

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How do I place an order?

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Will my credit card information be secure?

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Will I pay tax on my order?

Warranty Back to Top

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Do all 4 GhostBeds come with a warranty?

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What is the warranty for each product?

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How do I register my warranty?

Sleep Trial Back to Top

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Do you offer a sleep trial?

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How do I start my free sleep trial, and when does my sleep trial begin?

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What if I ordered on Amazon or a retail partner?

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What if I have a voucher?

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What does my sleep trial not include?

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Why can’t I return other items in my order?

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How is my refund calculated?

White Glove Setup Back to Top

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What's included with white glove service?

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Can I select the day and time of my delivery?

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How do I order white glove setup?

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What is the fee for white glove setup?

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Can I track my order?

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Can I cancel the white glove service once I have purchased it?

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Where is the white glove service available?

Hassle-Free Returns Back to Top

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How much does shipping cost?

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What are the dimensions and weight of the box my mattress will be shipped in?

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What's the first step to starting my return?

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Can I return my GhostBed before I've had it 30 days?

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What products are covered by the 101-Night Sleep Trial?

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Do I need to keep the box and packaging if I think I might return my GhostBed?

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Is there anything not covered by the 101-Night Sleep Trial?

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Is there a limit on how many mattresses I can buy & return?

Mulberry Mattress Protection Back to Top

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What is Mulberry Mattress Protection, and what does it cover?

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How do I purchase ​Mulberry Mattress Protection​?

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How do I file a claim?

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What happens if I return or exchange my GhostBed products?

Shipping & Delivery Back to Top

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Are there any shipping or delivery charges?

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How long does it take to receive my GhostBed products?

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What does free shipping include?

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Can I Delay Shipment of my GhostBed Order?

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What are the dimensions and weight of the box my mattress will be shipped in?

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What are the dimensions of the box the All-In-One Foundation™/box spring is shipped in?

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Do you ship to apo, fpo or p.o. boxes?

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How do I know if my order has shipped?

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How are mattresses delivered?

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Will the delivery driver move or remove my old mattress?

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How long can I keep my mattress packaged in the box?

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How do I get my old mattress taken away in California?

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What if I need to change my address?

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How do I change or cancel my order?

Affirm Financing Back to Top

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Apple Pay Back to Top

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CAN I PAY FOR MY ORDER THROUGH APPLE PAY?

Google Pay Back to Top

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CAN I PAY FOR MY ORDER THROUGH GOOGLE PAY?

Shop Pay Back to Top

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What is Shop Pay?

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Why buy with Shop Pay?

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How does Shop Pay approve borrowers for loans?

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How does Shop Pay perform a credit check?

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How do I make my payments?

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Are there any interest or fees associated with Shop Pay, like late fees or interest?

Comparing the Mattresses Back to Top

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WHAT ARE THE DIFFERENCES BETWEEN THE GHOSTBED, GHOSTBED LUXE, GHOSTBED FLEX & GhostBed 3D Matrix®?

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HOW DOES THE GHOSTBED, GHOSTBED LUXE, GHOSTBED FLEX AND GhostBed 3D Matrix® FEEL?

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WHAT ARE THE DIMENSIONS OF EACH SIZE BED?

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WHAT IS PHASE CHANGE MATERIAL?

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WHAT IS A HYBRID MATTRESS?

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WHAT IS THE GhostBed 3D Matrix® SPIRITED EDGE™ SUPPORT?

Mattress Sizes Back to Top

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WHAT SIZE IS A TWIN MATTRESS?

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WHAT IS THE DIFFERENCE BETWEEN A TWIN & TWIN XL?

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WHAT IS THE BEST TWIN SIZE MATTRESS?

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WHAT SHOULD I LOOK FOR WHEN BUYING A TWIN SIZE MATTRESS?

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WHAT IS A TWIN XL MATTRESS?

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WHAT SIZE IS A TWIN XL MATTRESS?

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WHAT IS THE DIFFERENCE BETWEEN A TWIN & TWIN XL MATTRESS?

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CAN A TWIN XL MATTRESS FIT ON A TWIN FRAME?

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WHAT SHOULD I LOOK FOR WHEN BUYING A TWIN XL MATTRESS?

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HOW BIG IS A FULL MATTRESS?

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CAN 2 PEOPLE FIT ON A FULL MATTRESS?

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TWIN VS. FULL MATTRESS: HOW DO I CHOOSE?

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WHAT SHOULD I LOOK FOR WHEN BUYING A FULL MATTRESS?

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WHAT ARE THE DIMENSIONS OF A QUEEN SIZE MATTRESS?

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HOW WIDE IS A QUEEN MATTRESS?

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KING VS. QUEEN MATTRESS: HOW DO I CHOOSE?

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HOW MUCH IS A GOOD QUEEN MATTRESS?

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HOW BIG IS A KING MATTRESS?

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KING VS. QUEEN MATTRESS: HOW DO I CHOOSE?

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WHAT’S THE DIFFERENCE BETWEEN A KING AND CALIFORNIA KING MATTRESS?

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HOW MUCH IS A KING SIZE MATTRESS?

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HOW BIG IS A CALIFORNIA KING MATTRESS?

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WHAT’S THE DIFFERENCE BETWEEN A KING AND CALIFORNIA KING MATTRESS?

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WHERE DO I BUY CALIFORNIA KING SHEETS?

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SPLIT KING MATTRESS VS. KING MATTRESS: WHAT’S THE DIFFERENCE?

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WHAT KIND OF SHEETS DO I NEED WITH A SPLIT KING MATTRESS?

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HOW DO I KEEP MY SPLIT KING MATTRESS TOGETHER?

Comparing the Bed Frames Back to Top

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WHAT’S THE DIFFERENCE BETWEEN THE GHOSTBED FOUNDATION AND THE ADJUSTABLE POWER BASE?

Comparing the Pillows Back to Top

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WHAT IS THE DIFFERENCE BETWEEN THE 3 PILLOWS (MEMORY FOAM, FAUX DOWN AND SHREDDED PILLOW)?

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WHAT MAKES THE GHOSTBED PILLOWS SPECIAL?

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WHAT ARE THE PILLOWS MADE OF?

Care and Cleaning Back to Top

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DO GHOSTBED MATTRESSES HAVE A BREAK-IN PERIOD?

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DO GHOSTBED MATTRESSES NEED TO BE FLIPPED?

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HOW DO I CLEAN MY MEMORY FOAM MATTRESS?

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HOW CAN I CLEAN MY GHOSTBED MATTRESS COVER?

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CAN I GET A REPLACEMENT COVER?