FREQUENTLY ASKED QUESTIONS

About the GhostBed

Our owner used to be afraid of ghosts hiding under his bed as a kid! He even named his Sunfish sailboat, “Ghost.” Check out this article in the Sun-Sentinel for more info.

The GhostBed is manufactured by seasoned mattress professionals who have been designing and crafting mattresses for decades. This fact alone separates the GhostBed from its competitors. The GhostBed’s design and construction are a result of years of experience. We’ve developed a perfect mattress that is comfortable, supportive and durable. This is what makes the GhostBed unique. It provides optimum comfort for every type of sleeper. It supports proper spinal alignment. And it’s durable, so you know it will deliver years of restful, restorative sleep. What also makes the Ghostbed unique is the availability of our all wood matching foundation. A complete sleep set includes a perfectly designed mattress and matching foundation/boxspring.

The GhostBed is proudly made in America by Nature’s Sleep using the finest quality materials for unmatched comfort and optimal health benefits.

Each element of the GhostBed has a distinct and important function. The outer cover is a blend of quality fabrics, which keeps you cool throughout the night by wicking away heat and moisture. Having the proper core is essential to a high quality mattress. The top comfort layer is made of the finest latex to provide the ideal level of surface softness while naturally absorbing pressure without any heat buildup. The gel memory foam layer supplies 100% pressure-relieving material with gel beads embodied throughout. These gel beads absorb heat, keeping your sleeping environment perfectly suited to your needs. Finally, our base foam layer provides unmatched support. It was developed to be firm enough for good spinal alignment without creating an uncomfortably hard-feeling mattress.

The GhostBed uses Synthetic rubber latex which is primarily used for its stability in delivery and processability.

Latex foam mattresses do not cause allergies. When it comes to mattress cores, the key fact you have to keep in mind is that, according to the medical literature, not a single case of allergic reaction has ever been reported as a consequence of sleeping on a latex mattress. The latex allergy risk connected with mattress cores is negligible, because the latex core is washed thoroughly, the proteins responsible for triggering any allergic reaction are denatured by the high temperatures during vulcanisation, and the mattress cover protects the skin against direct contact.

It feels great! The GhostBed is designed to provide proper comfort and support for every type of sleeper. Years of research have led us to develop a sleeping surface that conforms to your body, aligns your spine and gives you the perfect support for a good night’s sleep.

When placed on a strong foundation, the GhostBed mattress can support an industry leading 750 lbs. For customers over 300 pounds we strongly recommend purchasing the King GhostBed and the companion King GhostBed Foundation.

Once you open your GhostBed mattress from the sealed vac-pac packaging, it may take a few hours to a full day for it to fully expand, breathe and adjust to your room’s temperature. You can sleep on it almost immediately. Remember, a new mattress is a big change for your body, so it may take a night or two to get used to it.

When you shop in a mattress store you may have so many mattresses to choose from – and in the 10 seconds that it takes for you to “test” each mattress, a salesperson will try to convince you just how good each one is. With GhostBed, you can trust that we have drawn on our years of experience to create the perfect mattress choice for you. We couldn’t offer you a 101 Night Sleep Trial Period or a 20-year warranty if we were not 100% certain that the GhostBed will be perfect for you. And you can get your new GhostBed without ever having to leave home. Imagine… No confusing showrooms loaded with mattresses. No salesperson standing over you. No pressure. No fuss.

If your mattress gets wet, stained or has a scuff, view our blog guide to learn how to clean a memory foam mattress HERE. The cover of the GhostBed mattress can be spot cleaned for easy easy treatment.

We do not use any harmful chemicals in the production of the GhostBed and all materials used are CertiPur-US approved.

The GhostBed Mattress’s outer cover may be removed and spot cleaned with cold water and a mild detergent. Allow it to dry before placing it back on the core. Do not tumble dry and do not bleach.

Yes. Replacement covers are always available if the need arises for any reason. Simply email us at sleep@ghostbed.com with your name and order number (if you have it) and we will contact you.

All of our Latex/Gel Memory Foam Mattresses are in standard sizes as below:

Height Width Length
Twin 11″ 38″ 75″
Twin XL 11″ 38″ 80″
Full 11″ 54″ 75″
Queen 11″ 60″ 80″
King Traditional Size 11″ 76″ 80″
Cal King Longer but Narrow 11″ 72″ 84″

The GhostBed should never be flipped. The memory foam and latex comfort layers are on the top side. To increase the longevity of the mattress, it is best to rotate the mattress 180 degree or head-to-toe every 6 months.

With any new product there is a slight scent which goes away in a very short time. The initial smell is similar to a new pack of tennis balls or a new car and is normal and harmless.

Mattress Protector

You’ve made a wise and costly investment, one you want to protect for years to come. The GhostBed mattress protector will keep the mattress, clean, dry from spills or accidents and looking fresh and new. The mattress protector has a 10-year warranty and is bacteria and allergen resistant.

No, the protector has a patented method so it will stay on your mattress properly and never pops off. It is made using 30% cotton so it is soft and supple and moves with both you and the mattress.

Never – the protector has a Patented moisture-wicking and cooling technology fabric, it allows air to pass through it but not moisture or liquids.

Made with 30% cotton and a Patented moisture-wicking and cooling technology fabric, there’s no plastic liner or coating to heat you up or crackle when you move.

Completely, 100%, but you would never know it by its soft feel and light weight.

Yes, but you must use a cold-water wash and air dry setting in the dryer -No heat.

Because the protector is considered a personal use item, it cannot be returned.

GhostPillow

The GhostPillow has many unique and special properties. The Gel Memory Foam is aerated and has a top layer of phase change material. There is a 100% cotton inner cover and a dual sided outer cover. All these components work together to provide perfect support for your head, neck and spine. The foam adapts independently sensing the weight of your head and the heat from your body and gently molds to you. The aerated foam in addition to the phase change material keep the sleeping environment cool and comfortable.

Phase Changing Material (PCM) is like a gel layer that has smart thermoregulatory properties. It senses and reacts to the changes in the body’s microclimate and automatically neutralizes those changes. Hidden inside this “Phase Change Gel layer” are innumerable microcapsules. These are like little heat reservoirs, capable of absorbing, storing and releasing energy. When the temperature goes up, the PCM goes into a liquid state, storing the heat and preventing the body from overheating. As the body starts to cool down, the PCM goes back to its solid state, releasing the stored heat and providing an ideal temperature neutral microclimate.

The Dimensions of the GhostPillow are 16″ wide x 23″ long x 6″ high.

The pillow is primarily made of aerated Gel Memory Foam. On one side there is a top surface layer of phase change material. There are 2 covers on the pillow. The inner cover is a 100% cotton scrim and the dual sided outer cover has a plush side and on the other side a high performance fabric which is very soft and flexible.

NO!! Just the contrary, the patent pending Phase Change Material actually monitors the sleeping environment around your head and keeps you temperature neutral. You will not feel hot, you will not feel cold.

We are so confident that you will love your new GhostPillow that we give you a 101-night trial period. If after you have tried the pillow for 30 nights, you are not completely satisfied you can return it to us, at your expense, for a complete refund.

This is a Gel Memory Foam pillow with a relatively plush feel. The pillow adjusts to your head and neck to feel supportive, not hard, not soft, but comfortable.

Because of the unique properties and materials of the GhostPillow, it is perfect for any type of Sleeper. Whether you sleep on your back, side or even your stomach, the GhostPillow will support you properly and give you all the comfort you need and want.

The GhostPillow has many unique and special properties. The aerated Gel Memory Foam automatically adjusts to you as it senses the weight of your head. As you lay on the pillow you will feel the pillow mold and contour to you. The foam will cradle your head and rise up to support your neck.

The pillow has no odor; all you will smell is the fresh comfort of a new pillow and a hint of lavender scent.

The GhostPillow is made using CertiPur-US approved Gel Memory Foam. There is no off gassing, PBDE’s etc. Memory foam is also hypoallergenic and dust mite resistant.

You cannot wash the inner foam core of the pillow, nor get it wet. If you need to clean the foam you can use a damp clean cloth with a mild detergent, then allow it to dry. The outer zippered cover is completely washable.

The GhostPillow has its own zippered, removable and washable cover. It is soft and supple and kind to your skin so you can use it without a pillowcase. If you want to slide it into a regular pillowcase you certainly can.

Yes, the GhostPillow carries a 5-year warranty against any structural or workmanship issues.

KD Foundation/Box Spring

We highly recommend our matching foundation/box spring for supporting your mattress. Featuring a 9″ Depth/Height and Made in the USA. Laying the mattress on a flat surface or good condition box spring/foundation will maintain the mattress life span. The mattress can be placed on a box spring/foundation with slats no longer than 4″ apart, platform bed or the floor for good results. Watch our instructional video on how to assemble the Foundation here.

Our GhostBed KD Foundation/Box Spring is very simple to assemble. Click here to view the instructions. Watch our instructional video on how to assemble the Foundation here.

No. Unfortunately all sales are final for Foundation / Box Springs.

Yes, the foundation/box spring carries a 3-year warranty against any structural or workmanship issues.

Purchasing

Click the SHOP button to go to the GhostBed product page. Select your desired mattress size and then click ADD TO CART to be directed through our secure online ordering process.

Yes! Any information entered during checkout will be encrypted by our secure server via SSL. Upon checkout you will see two seals verifying that our site is secured and verified.

If you’ve completed your checkout and need to make any changes, please send an email immediately to sleep@ghostbed.com, or call us at 1-855-855-4499. If your order hasn’t been shipped, we’ll try to accommodate any changes. If it has shipped, certain charges may apply.

Some states require us to charge sales tax. If your state requires this of us, you will see the amount of sales tax being charged before you finalize your order.

We offer a 101 Night Sleep Trial to give you the time you need to make sure your new mattress meets all your needs. If you find that your purchase is not just right, please contact us at sleep@ghostbed.com or call 1-855-855-4499 and we will process your request immediately. All we ask is that you give your new mattress a chance for the two of you to get to know each other for a minimum of 30 nights.

Please note, if you placed your order through Amazon those orders are subject to Amazon’s 30 day return policy. All return requests must be made directly through Amazon.

Warranty

Yes! Your GhostBed comes with an industry leading 20-Year Warranty with proof of purchase from the official GhostBed website or an authorized retailer.

Sleep Trial

Yes. GhostBed offers every customer a 101-Night Sleep Trial to experience the revolutionary GhostBed mattress in the comfort of your own home. If you don’t get the comfort you need, we’ll take it back and issue you a 100% refund. There is no cost to you whatsoever if you choose to return the Mattress. All we ask is that you give your new mattress a chance for the two of you to get to know each other for a minimum of 30 nights. The Foundation is not refundable. For more information, please view our Warranty page.

Please note that our 101 night sleep trial is applicable only to orders placed directly from GhostBed. Our sleep trial does not apply to errors in ordering, size issues, etc. Orders placed through Amazon are subject to Amazon’s 30 day return policy. All return requests for Amazon orders must be made directly through Amazon.

We offer all customers a sleep trial for 101 nights in the comfort of your home. After you buy the GhostBed (via credit card, PayPal, Amazon payments or Affirm financing) you have 101 nights to fall in love with your new GhostBed. If you don’t, we will return it for you, for free, and issue a full refund.

Please note: GhostPillows can be returned at the customer’s expense

Day 1 of your 101 Night Sleep Trial will begin on the day your order is shipped.

Please note that our 101 night sleep trial is applicable only to orders placed directly from GhostBed. Orders placed through Amazon can be returned to Amazon within 30 days of receipt of shipment. Please make your return request directly through them.

If your GhostBed Mattress didn’t work for you, we make it easy for you to request a return. All we ask is that you give your new mattress a chance for the two of you to get to know each other for a minimum of 30 nights. Please go to our Return Request page here.

Please note only one mattress is returnable per household.

If you purchased your GhostBed through Amazon, please make your return request directly through them by following these steps:

  1. Visit the Amazon Return Page www.amazon.com/returns/order
  2. Find your item
  3. Select “Return or Replace Item”

Yes. Unopened, unused items may be returned. Credit will be issued upon receipt of items in perfect condition to our warehouse. For your convenience, we can issue you a FedEx call tag for a fee.

Only orders placed directly from GhostBed include our 101 night sleep trial. Orders placed through Amazon follow the standard Amazon 30 day return policy. All order, shipment, and return related questions should be submitted to Amazon Customer Support. Whether purchased directly from GhostBed or from Amazon, no return fees will be incurred by the customer.

Errors in ordering, sizing issues and changes in circumstances are not part of the comfort sleep trial.

Shipping & Delivery

Shipping & handling is FREE for all 48 continental states! Shipping to Alaska & Hawaii is $600 for freight.

Your GhostBed will be shipped and delivered to your door via FedEx. If you will be away from home and want your delivery to arrive at a future date, please sign up for FedEx Delivery Manager®. To make your life easier, you can arrange for your package to be held at a Fedex location or request a vacation hold at no extra cost to you. Fees may apply to other services such as changing your delivery address. Click here to sign up.

Your GhostBed is vac-packed and compressed safely for easy shipping. Below are the sizes of the boxes that you mattress will be in when you receive delivery.

Twin Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 58 lbs Twin XL Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 62 lbs Full Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 78 lbs Queen Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 89 lbs King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs California King Mattress Box: 39″ (L) x 23″ (H) x 20″ (W) | 112 lbs

Twin Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 42 lbs Twin XL Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 43 lbs Full Foundation Box: 77″ (L) x 12″ (H) x 12″ (W) | 54 lbs Queen Foundation Box: 82″ (L) x 12″ (H) x 12″ (W) | 64 lbs King Foundation Box: 83″ (L) x 12″ (H) x 12″ (W) | 67 lbs California King Foundation Box: 86″ (L) x 11″ (H) x 11″ (W) | 67 lbs

No. At this time, we do not ship outside the U.S.A.

Yes. We also ship to Alaska & Hawaii. Shipping to Alaska & Hawaii is $600 for freight. Please note: all sales are final to Alaska and Hawaii.

Sorry, we cannot ship to a APOs, FPOs or P.O. boxes.

You’ll receive a FedEx tracking number via email once your order has shipped.

All mattresses are shipped compressed and vacuum-packed and delivered by FedEx. This means that your mattress will arrive in a much smaller box than you’re probably expecting. Don’t be alarmed! Our cutting-edge technology allows us to safely compress the bed for shipping. As soon as you unpack your mattress, it will decompress to its normal size. Please make sure you open it in the room where you’ll use it. And watch it open – you’ll like what you see!

No, delivery is only to your front door. The carrier is only responsible for bringing your purchase that far. You’ll need to personally bring it inside and set it up. At his discretion, the driver may even leave your items at your door if you are not home, so plan to be home for your delivery if possible. As for your old mattress, we suggest calling your favorite local charity to pick it up and take it away.

After delivery, you can keep the mattress in the box for up to 6 months. It is recommended that you open your mattress before then to ensure a better result when expanding it to its proper shape and size.

Affirm Financing

Affirm is a financing alternative to credit cards and other credit payment products. Affirm offers instant financing for purchases online. With Affirm, you can buy and receive your purchase now, and pay for it in fixed monthly installments over the course of three, six, or twelve months.

Here is what Affirm offers:

  • Buy and receive your purchase now, and pay for it over three, six or twelve months. This allows you to split up the price of your purchase into fixed payment amounts that fit your monthly budget.
  • If Affirm approves you for a loan, Affirm discloses your loan terms before you make your purchase. You’ll know exactly how much you’ll owe each month, the number of payments you must make, and the total amount of interest you’ll be paying over the course of the loan. Affirm does not charge hidden fees.
  • The application process is secure and instantaneous. Affirm asks you for a few pieces of information. After you provide this information, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan, all within seconds.
  • You don’t need to have a credit card to make a purchase. Affirm lends to its partners directly on your behalf.
  • Affirm bases its loan decision not only on your credit score, but also on several other data points about you. You may be eligible for Affirm financing even if you don’t have an extensive credit history.
  • Affirm will send you email and SMS reminders in advance of your upcoming payment. You can also enable “Autopay” to schedule automatic monthly payments on your loan.

Here are the steps in the Affirm loan application process:

    1. Select to pay with Affirm at checkout.
    2. Affirm will prompt you to enter a few pieces of information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Please ensure that all of this information is your own and is consistent information otherwise you may experience difficulty with your checkout.
    3. To ensure that you’re the person making the purchase, Affirm will send a text message to your cell phone with a unique authorization code.
    4. Enter the authorization code into the application form. Within a few seconds, Affirm will notify you of the loan amount you’re approved for, the interest rate, and the number of months you will have to pay off your loan. You will have the option to choose to pay off your loan over six, or twelve months. Affirm will also state the amount of your fixed, monthly payments and the total amount of interest you’ll pay over the course of the loan.
    5. If you would like to accept Affirm’s financing offer, click “Confirm Loan” and you’re done.
Going forward, you’ll get monthly email and SMS reminders about your upcoming payments. You can also set up autopay to avoid missing a payment. Your first monthly payment will be due 30 days from the date we the merchant completes processing your order.

Affirm will ask you for a few pieces of personal information – your name, email, mobile phone number, date of birth, and the last four digits of your social security number. Affirm uses this information to verify your identity, and to make an instant loan decision. Affirm will base its loan decision not only on your credit score, but also on several other data points about you. This means you may be able to obtain financing from Affirm even if don’t have an extensive credit history.

Yes, when you first create an Affirm account, Affirm performs a ‘soft’ credit check to help verify your identity and determine your eligibility for financing. This ‘soft’ credit check will not affect your credit score.

Please contact Affirm via email at help@affirm.com or by calling (855) 423-3729 for assistance on denials.

Before each payment is due, Affirm will send you reminders via email and SMS that will include the installment amount that is coming due and the due date. You can also sign up for autopay so you don’t risk missing a payment.

Please follow these steps to make a payment:
  1. Go to www.affirm.com/account
  2. You will be prompted to enter in your mobile number where you will be sent a personalized security pin.
  3. Enter this security pin into the form on the next page and click “Sign In.”
  4. You’ll now see a list of your loans and payments coming due. Click on the loan payment you would like to make.
  5. You can make a payment utilizing a debit card or ACH bank transfer.

Affirm loans vary between 0% and 30% APR simple interest. The corresponding finance charge is the only fee associated with an Affirm loan. Affirm does not charge late fees, service fees, prepayment fees, APR penalties or any other hidden fees for a late payment. They strive to always be more transparent and fair than any other form of financing.

Miscellaneous

If you can’t find the answer here, please feel free to call us at 1-855-855-4499, or email us at sleep@ghostbed.com. We’re available Monday through Friday, 9am to 6pm Eastern Time. All emails or voicemail messages will be returned as quickly as possible, but definitely within 36 hours.

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